Care Instructions
Look, we understand things can get messy. Nothing Jaded pieces are handmade from sterling silver components and while we all want to to party like it’s 1999, pieces can be delicate so please take care when wearing and storing. To maintain the lustre of silver, polish with a silver cloth and/or silver cream cleaner. Residue of cleaner can be washed off with warm water. Your best best is Hagerty's Cream Cleanser, which if you can’t find, can be ordered through us via email request. The good news is, sterling silver is malleable. If required, bangle and ring frames can be gently pushed back into original form by hand.
Keep each piece safe in the cloth jewellery bag provided with purchase. Storing individually to prevent silver and stones from scratching or chain from knotting. This will also prevent silver from oxidizing. And always drink a glass of water before you go to bed.
Return and Repair Policy
Please choose carefully as there is no refund for change of mind. Unworn merchandise in perfect and saleable condition can be exchanged within seven days of receiving your parcel. Due to hygiene reasons, there is no exchange on earrings.
To initiate your return, please email jade@nothingjaded.com. We’ll send you a return form for you to fill out and include it with your return package.
To: Returns
Nothing Jaded
4 Whitehead Street
Blairgowrie, Victoria, 3942
Australia
As all pieces are handmade, some repairs may differ slightly from the original. Postage will be paid for upon return of the repaired item only.
Worth noting ahead of time, soldering repairs (i.e broken chain or bangle links) are not the responsibility of Nothing Jaded as these repairs can be caused by careless wearing or storing. However, to ensure pieces live on, we will enthusiastically organise a quote for the repair. That said, to reduce and prevent return postage costs, you may want to take piece to a local jeweller for a comparative soldering repair quote. Whatever works best for you.
Shipping
We’re all for free love.
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FREE EXPRESS SHIPPING for orders over $150 (Australia only).
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For orders under $150, express post delivery fee will be charged. However, local pick-up is available if you're based on the Mornington Peninsula (details to be worked out over email post-purchase).
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Delivery will be received within 1-3 days (Australia only).
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Overseas delivery will be received within 2-3 weeks.
From time to time, certain findings may be out of stock, which can affect the production time of the item. If this is the case you will be emailed immediately with an update on when item can be completed and shipped.
A heads up—if you’re an overseas customer, your order may be subject to import taxes, custom duties, and fees levied by the destination country. As the buyer, you are responsible for any duties and taxes incurred. Customs policies vary widely from country to country, so for further information, please contact your local customs authority. Customs clearance procedures may cause delays exceeding our original shipping estimate.